A complete voicemail system is included on all Sipcat products. It includes multiple delivery options for your voicemail messages: telephone access using a voice menu, automated e-mail delivery with attachment or web based accessiblity. You can also organize voicemail messages in multiple folders for easy retrieval. Additionally, many IP phones will alert you immediately when a new voicemail message arrives.
Conferencing has never been easier, thanks to Sipcat's integrated conference bridge. You can easily set up a conference with internal users, or invite external people to join your conference. Our web based interface or * key on your telephone lets you easily control your conference. The number of participants is only limited by the number of phone lines you have available.
Interactive Voice Response (IVR)
The IVR or auto-attendant as it is sometimes called, allows your callers to "press 1 for sales" or "press 2 for support". Using our convenient web based interface, you can easily set up basic or more complex voice menu's to help your callers to the right destination.
Call queues help you to easily create professional sounding waiting lines for incoming calls. Control how your calls are distributed to the agents and announce waiting position and holding times to the caller. Our web interface allows you to create an unlimited number of call queues and, if you want, control them in every detail to ensure efficient managament if your incoming calls.
Intelligent routing allows you to easily control the flow of inbound and outbound calls. Make sure you always call at the lowest rate by selecting different operators for multiple destinations. Additionally, you can provide backup routes in case a certain line goes down. Using inbound routing you can help send callers to the correct destination based on the number they called or their own callerid. For example, route known customers directly to their contact person in the company, avoiding long waiting times and maintaining a professional image.
Integrated fax server
Thanks to Sipcat's integrated fax server, your incoming faxes are automatically converted to PDF documents and optionally mailed to your mailbox. You can also access all your received faxes using the web based interface, maintaining a complete and easy overview of your fax messages.
Music on hold
While your customers are waiting, provide them some music. It's as easy as uploading an MP3 file using the Sipcat web administration interface. You can upload as much files as you like, any time a caller is put on hold, alone in a conference room or waiting in a call queue the music will automatically start playing.
Call forwarding, call waiting and call parking
Special keys or * key combinations on your phone allow you to conveniently transfer calls to your colleagues (with or without announcements). Call waiting allows you to receive an indication when a second line comes in and optionally pick it up. Switching to a different desk, or trying to transfer a call to someone who is busy? Park the call using your phone for easy retrieval.