Companies not exploiting VoIP benefits
When asked if their VoIP system rollout met their initial expectations only a few attendees at an Australian VoIP panel discussion raised their hand. The savings and benefits and resulting ROI is not living up to expectations because customers rarely use any of the productivity features that VoIP has to offer, instead customers go for the basic functionality they’re used to: voice.
Features such as web interfaces for dynamic interaction and remote office workers are simply ignored according to Sean Barkley, the regional manager for advanced voice solutions at Verizon Business. Next to staff training, another problem is network auditing.
“IT should include network policies in their audits which limit the use of Skype and IM, because users who have these applications at home tend to download them on the corporate network as well.”, Warren Chaisatien, a Telsyste analyst said.
“Consumer grade applications like Skype are great, but it can be a security threat to your organisation because you set up yourself as a mini hub; you will find you are compromising your business and your voice might not be there tomorrow.”, according to Avaya Asia Pacific CTO Robbie Kruger
